Exchange & Returns Policy

Customer satisfaction is the number one priority for us. If for any reason you are not satisfied with
your purchase, we would love to exchange or refund the product but make sure you meet the
following terms and conditions:

  • items must be in an unused condition The in its new original state with original tag.
  • Unfortunately, Accessories , socks and mugs are not refundable.
  • Qaaf Gallery has the right to decline an return request if the product is used, damaged or soiled.
  • Exchanges and refunds could be done within 7 days of receiving the order, with a Shipping Fees + 20 EGP for the refund shipping fees.
  • you can send a mail on OR CALL US ON 01100042804.
  • you can massage us on our IG account "Qaaf.Gallery"
  • In the case of an return, we send the courier to pick the item first then we can refund the product amount to your wallet.
  • Items on SALE can’t be returned Exchange only.